SHIPPING COSTS NEW ZEALAND
We offer Free Shipping on all orders within New Zealand $150 and over.
Please note we can not ship to P.O box addresses.
Any purchase under $150 there will be a $10 shipping cost
If you have purchased any items in our clearance section there will be a small $10 shipping fee to cover our costs. We kindly ask that you please do not use any further discount codes on these items.
If you receive free shipping on your purchase and you return your item $10 will be deducted from your credit or refund to cover our shipping costs.
DELIVERY WITHIN NEW ZEALAND
Allow 1-3 working days for delivery within New Zealand. (Allow slightly longer for Rural delivery)
SHIPPING COSTS AUSTRALIA
Express shipping to Australia $30
DELIVERY TO AUSTRALIA
Allow 1-5 working days for delivery to Australia. We now use DHL for all international parcels.
Please note we are not a courier company ourselves and can only give an estimate on delivery time. Roux can not be held accountable for late delivery. An order can not be cancelled or changed once in transit.
We use track and trace courier companies Post Haste, Courier Post, DHL. If you have a domestic preference please specify this in the notes when checking out.
Once payment is received we will endeavour to send your order the same day, otherwise it will be the following business day. If an order is placed outside of our business hours, on weekends or public holidays it will be processed the following business day.
An email will be sent with a copy of your receipt and tracking details once payment is received. Please hold on to your receipt should you wish to return or exchange your purchase.
If an item is lost in transit from Roux an investigation will be carried out. We will do our best to provide the best outcome for the customer.
TAX & DUTIES
All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures and charges, which can cause delays beyond original delivery estimates. Your order will usually take between 1-5 days to reach you, excluding delays due to customs. Orders to countries outside of NZ may be subject to import duties and/or taxes, which are levied once your package reaches in your country.
Your order is shipped on a DDU (Delivery Duty Unpaid) basis, which means that the price displayed at checkout are exclusive of all taxes and duties. We are unable to calculate the exact amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties, or you may have to deal with local customs directly to organise payment and release of your package.
If an item is held at customs or with the delivery provider with no response from the recipient it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item.